Frequently Asked Questions
Where's the shop?
BURRO Bags is located at The Letter Shop in Downtown Jacksonviile, FL at 228 E Forsyth St. The Letter Shop houses our production facility, retail shop and Vinyl Arts record store. The shop is open Monday through Friday from 10 a.m- 5 p.m.
Where are the bags made?
All our products are handmade by us in our shop in Jacksonville, FL. All components are sourced from American factories, with preference for the closest to home.
Are the bags warrantied?
We guarantee the quality of our craftsmanship and the materials we use. If your BURRO product has a manufacturing defect, we will either fix or replace it free of charge. If a bag is damaged due to abuse we can usually fix it for a reasonable price. Wear due to heavy use is not considered a manufacturing defect. Please contact us if you experience any problems with your order or need something repaired.
What is your return policy?
If you are not satisfied with your UNUSED BURRO product, contact us at chris(at)burrobags(dot)com for a return authorization form within 30 days and we will be happy to exchange or refund your money.
Which pedals work best for BURRO straps?
We use Shadow Conspiracy Ravager pedals. We sell a combo pack in a variety of colors if you need a new set. But any pedal with 1" slits on each side with a clear passage for the strap to slip through will work. Here's a tutorial for anymore questions.
What about lefties?
Before, lefties wanting to wear their bag right-slung had to go the custom route. We are pleased to announce that our shoulder straps are now reversible and can be worn on either shoulder by switching the strap around. Deluxe models even allow the stabilizer strap to move from one side to the other.
Can I come pick out my custom bag at the shop?
Absolutely! Feel free to stop in during our business hours or email Chris, chris(at)burro bags(dot)com and he'll help you decide on the perfect bag. Check out styles and color options at the online store and on our custom page.
Can I get custom images put on my bag?
Yes! We have a bunch of embellishment methods available to us. Including, screenprint, monogram, applique, digital vinyl prints, or any combination. The methods and medium depends on the image, material and project. All methods start at $50, price varies based on quantity and complexity.
How long do custom orders take?
Basic custom orders typically take 3-4 weeks to ship after receiving payment. For more complex orders please allow up to 6-8 weeks, depending on design and material availability. Feel free to contact us for status updates.
Do you still use recycled billboard?
We've stopped using recycled billboard to line all of our bags as the industry has switched to a less-durable but more biodegradable material. We now use 18oz truck tarp vinyl to line our bags and they are even more durable then before!
If you’ve come to check out upcycled products visit
We take old promotional banners, billboards and tent tops and make a variety of products for corporate or personal use. Contact amanda(at)burro bags(dot)com to inquiry more information.
How can I find out more about BURRO Bags?